Shipping policy
Shipping Policy
Order Processing All orders are processed within 1–3 business days (excluding weekends and holidays). You will receive a shipping confirmation email with tracking information once your order has shipped.
Domestic Shipping (United States)
| Method | Delivery Time | Rate |
|---|---|---|
| Economy | 5–8 business days | Free on orders $50+ |
| Economy (0–5 lb) | 5–8 business days | $4.90 |
| Economy (5–70 lb) | 5–8 business days | $19.90 |
| Standard (0–1 lb) | 3–4 business days | $6.90 |
| Express (0–5 lb) | 1–2 business days | $25.00 |
International Shipping (France, Italy, United Kingdom)
We currently ship internationally to France, Italy, and the United Kingdom. International shipping rates are calculated at checkout based on your location and package weight.
| Carrier | Service | Rate |
|---|---|---|
| DHL Express | DHL Express Worldwide (with prepaid duties) | Calculated at checkout |
| USPS | First Class Package International | Calculated at checkout |
| USPS | Priority Mail International | Calculated at checkout |
| USPS | Priority Mail Express International | Calculated at checkout |
Duties & Taxes International orders may be subject to customs duties, taxes, and import fees. Where available, prepaid duties are supported at checkout (DHL Express). Otherwise, these charges are the responsibility of the customer.
Order Tracking Once your order ships, you'll receive a tracking number via email. Please allow 24–48 hours for tracking information to update.
Lost or Damaged Packages If your order arrives damaged or is lost in transit, please contact us at concierge@otmcollection.com within 7 days of the expected delivery date so we can assist you.